What is Rugberry’s return policy?
If you have received a damaged or defective product, you can get a replacement within 10 days of delivery at no extra cost. The 10 Day Replacement Guarantee is applicable to all physical products sold on Rugberry.in
While damaged or defective clothes and footwear are covered under the 10 Day Replacement Guarantee, you can initiate an exchange under the 10 Day Exchange Policy if you are not satisfied with the product or the fit.
Items should be returned in the original condition you had received them. Please understand that we cannot accept returns in certain instances:
– Damages due to misuse of product
– Incidental damage due to malfunctioning of product
– Any consumable item which has been used or installed
All products sold by Rugberry are covered by this guarantee.
How do I return a defective or damaged product for a new replacement?
Notify us of the damaged or defective product as soon as possible. In line with our 10 Day Replacement Guarantee, you have 10 days from the date of delivery to return the product for a replacement.