Frequently Asked Questions

Rugberry FAQs

How is the quality of the rug?

Our rugs are export quality rugs and are shipped to 30 countries for over 35 years. We are high-quality manufacturers with a vertically integrated setup that includes – yarn processing, weaving, finishing, packing all under one roof.

Be assured, that your rug will be made using the finest raw materials and high-quality craftsmanship.

Will there be colour variation in the rug?

Product images displayed on the website are photoshoot images of the actual rug. There may be possible colour variations from monitor to monitor.

Delivery time?

  1. One-of-a-kind products are dispatched in 2-3 days.
  2. Handmade rugs are dispatched in 3-4 weeks. However, rugs are dispatched in 2nd or 3rd week in most cases.

Do you have ready stock available?

No stock. We make rugs on order basis and this allows us to have a vast range for our customers to choose from.

Do you have a showroom?

We are an ecommerce company and currently do not have a physical presence. Our factory is located in Bhadohi and we have been exporting to US and EU countries for over 35 years.

What certificates and assurance does Rugberry have?

Rugberry is a brand of Eastern Mills Pvt. Ltd., which are ISO 9001 (global standard for quality) and SA8000 (Social Accountability certification for fair practices as per Factories act and labor law) certified.

Can we customize?

  1. Definitely. Any design on the website rugberry.in can be made as per your size requirement. Delivery time and cost will be confirmed as per design and size.
  2. You can also visit rugberrycustoms.com to make your own rug from selected patterns and using a color palette of 40 colors to mix and match. Incase you would like us to add a design/pattern on rugberrycustoms.com; we can happily do that for you in 1 business day.

Return Policy?

  1. We currently do not have a return policy due to the bulky nature of the product. However, we do encourage our customers to purchase small swatch of their order to get a color and quality feel of their actual rug.
  2. Incase you receive the rug from courier company in damaged condition then do not accept the package and let us know on +917065029928 promptly and we can process the refund or resend the goods.

If I like a design on your website, can I get it made as per my size and shape requirement?

Absolutely! We want you to have the best experience of buying rugs. In case you don’t find the size or shape¬†you are looking for, let us know and we will be happy to assist you and make the design as per your size and shape.