Return Policy

ALL SALES FINAL

We do not offer returns or exchange services on any purchases. All sales are final.

MANUFACTURING DEFECTS

In case there are any manufacturing defects in the products shipped, the customer needs to notify us via email at info@rugberry.in within 24 hours of receiving the goods and we will replace the item for another piece of the same item.

LOGISTICAL COSTS

The logistics cost and arrangement of sending the item back to our facility shall be borne by the customer which will be reimbursed to the customer via their preferred payment gateway within 10 days of the item being replaced.

Need help?

Frequently Asked Questions

I did not receive an email after initiating a return?

WhatsApp us or email us to re-request a copy of the email. We will resend it on your registered email address.

I am an international customer, does return policy apply to me?

No, as of now the return policy is valid for customers in India only.

When can I cancel my order?

You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made or if the production for the same has already begun.

I still have a question that you did not answer?

We are here to help. Contact our customer service team on WhatsApp +91 80900 11999 or email us at – info@rugberry.in